Privacy Policy (GDPR)

PRIVACY POLICY

This Privacy Policy explains how Bucktool (hereinafter: “Bucktool”, “we”, “us”, “our”) collects, uses, stores and protects personal data of users and customers in the European Union (EU) in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable national laws.

This Policy applies to the website, online shop and services operated for Bucktool on the Connect Marketplace platform, as well as to all related contact and partnership forms, newsletters and customer support channels.

Data Controller
The data controller for personal data processed in connection with our EU-facing website and services is:

Bucktool
Weihai Allwin Electrical & Mechanical Tech Co., Ltd.
No. 15-1 Sichan Road, Wendeng Economic Development Zone, Weihai City, Shandong Province, China
264400 Weihai
E-mail: info@buck-tool.com
Website: https://buck-tool.com

If you are unsure of the exact legal entity or address, please contact us at info@buck-tool.com so we can provide the up-to-date information.

Data Protection Officer
Bucktool has not appointed a Data Protection Officer because this is not required under the GDPR for our current activities. However, you may contact us with any questions or concerns regarding data protection at:
E-mail: info@buck-tool.com

1. What Personal Data Do We Collect?
Personal data means any information relating to an identified or identifiable natural person.

Depending on how you interact with us (browsing, purchasing, contacting us, applying as a partner), we may process the following categories of data:

  • Identification and contact data: first name, last name, company name, billing and shipping address, country, e-mail address, phone number.
  • Account data: login details (e-mail and password hash), account settings, saved addresses, order history.
  • Order and payment data: products purchased, order number, delivery details, payment method, limited payment details (we do not store complete card data; this is handled by payment service providers).
  • Support and communication data: content of your messages, enquiries, partnership requests, feedback, reviews, and any attachments you send (e.g. images or documents).
  • Marketing and newsletter data: your newsletter subscription status, preferences related to marketing communication, opt-in/opt-out information.
  • Technical and usage data: IP address, device and browser information, operating system, language preferences, pages visited, time and duration of visits, referral source, interactions with our website and online shop.
  • Cookies and similar technologies: cookie identifiers, analytics and advertising identifiers, as described in our cookie information (if available) or in this Policy.

We do not intentionally collect special categories of personal data (such as data revealing health, religion, political opinions, etc.) through our website and services.

2. How Do We Collect Personal Data?

  • When you visit or use our website or online shop.
  • When you create an account, place an order or request after-sales support.
  • When you fill in our Contact form or Partnership form.
  • When you subscribe to our newsletter or marketing communication.
  • When you interact with us by e-mail, phone or other communication channels.
  • When our business team contacts you to explore cooperation or partnership.
  • When we receive limited data from third parties (for example, Connect Marketplace as platform provider, payment service providers, logistics partners, or publicly available sources) to fulfil contracts and ensure service delivery.

Providing personal data is voluntary. However, certain information is necessary to:

  • process and deliver your order,
  • respond to your enquiries,
  • create and manage your account,
  • evaluate partnership requests,
  • comply with legal obligations (e.g. invoicing, tax, warranty).

If you choose not to provide such data, we may not be able to offer some services or complete your order.

3. Legal Bases for Processing
We process your personal data on the following legal bases:

  • Performance of a contract (Art. 6(1)(b) GDPR): in particular for processing and delivering orders, managing your account, providing customer support and fulfilling partnership agreements.
  • Compliance with legal obligations (Art. 6(1)(c) GDPR): for example, obligations under tax, accounting, consumer or product safety laws.
  • Legitimate interests (Art. 6(1)(f) GDPR): such as improving our website and products, preventing abuse and fraud, defending our legal claims, maintaining security of IT systems, and managing our business.
  • Consent (Art. 6(1)(a) GDPR): for example, when you subscribe to our newsletter, accept certain cookies or agree to receive marketing communication. You may withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.

4. Purposes of Processing

We process personal data for the following purposes:

  • to operate our website and online shop on the Connect Marketplace platform;
  • to process and fulfil your orders, including payment and delivery;
  • to provide customer support, handle complaints, returns and warranty claims;
  • to manage user accounts and partner profiles;
  • to communicate with you regarding orders, inquiries and partnership requests;
  • to send newsletters and marketing communication, where you have consented;
  • to analyse website usage and improve our products, services and user experience;
  • to prevent fraud, abuse and security incidents;
  • to maintain internal records, accounting and compliance with legal obligations;
  • to establish, exercise or defend legal claims, and respond to requests from authorities;
  • for aggregated statistical and business analysis that does not identify individual users.

5. Cookies, Analytics and Similar Technologies

We use cookies and similar technologies to ensure the proper functioning of our website, to remember your preferences, to analyse traffic and, where applicable, to support marketing activities.

  • Necessary cookies – required for the basic operation of the site (e.g. shopping cart, language settings, security).
  • Analytics cookies – help us understand how visitors use our website (e.g. via tools such as Google Analytics or similar services) so that we can improve content, navigation and performance.
  • Marketing cookies – may be used, with your consent, to display relevant ads or measure the performance of campaigns.

You can control and manage cookies through your browser settings and, where available, via our cookie banner or preference centre. Please note that disabling certain cookies may affect the functionality of the website.

6. Who Do We Share Your Personal Data With?

We do not sell or rent your personal data. However, to operate our business and provide services, we may share personal data with:

  • Connect Marketplace – our third-party e-commerce platform provider that hosts our shop and processes data required for ordering, payment, and account management, acting as our processor.
  • Payment service providers – such as PayPal and card payment processors, which handle your payments securely and independently store the minimum data necessary to process transactions.
  • Logistics and delivery partners – courier and postal services that deliver your orders within the EU.
  • IT and hosting providers – companies that provide hosting, maintenance, security and technical support for our website and related systems.
  • Marketing and analytics partners – service providers that help us with analytics, newsletters, advertising or campaigns, in line with your permissions.
  • Professional advisors – such as law firms, auditors or consultants, when necessary for compliance or legal protection.
  • Public authorities – when legally required or when necessary to protect our rights, your rights or rights of third parties.

All third parties that process personal data on our behalf are bound by contractual obligations to protect your data and process it only according to our instructions and applicable law.

7. International Data Transfers

As Bucktool is a non-EU brand and some of our service providers may be located outside the European Economic Area (EEA), your personal data may be transferred to countries with different data protection standards, including China or other third countries.

Whenever we transfer personal data outside the EEA, we will take appropriate measures to ensure that such transfers comply with applicable data protection laws, for example by:

  • relying on an adequacy decision of the European Commission, or
  • using standard contractual clauses approved by the European Commission, or
  • applying other appropriate safeguards as required by the GDPR.

You may contact us at info@buck-tool.com for more information on the safeguards used for international transfers.

8. Data Security

We use appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include access controls, encryption, secure storage, regular backups and internal policies.

However, no system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet. You are responsible for keeping your account password confidential and for using up-to-date security measures on your devices.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

  • for the duration of the contractual relationship and any applicable warranty period;
  • for the period required by tax, accounting and other legal obligations;
  • for the period needed to establish, exercise or defend legal claims;
  • for marketing purposes, until you withdraw your consent or object to processing.

When data is no longer needed, we delete it or irreversibly anonymise it, unless we are legally required to retain it for a longer period.

10. Your Rights Under GDPR

As an individual in the EU, you have the following rights regarding your personal data:

  • Right of access – to obtain confirmation whether we process your personal data and, if so, access to that data.
  • Right to rectification – to request correction of inaccurate or incomplete personal data.
  • Right to erasure – to request deletion of your personal data in certain circumstances (“right to be forgotten”).
  • Right to restriction of processing – to request that we restrict processing in specific situations.
  • Right to data portability – to receive personal data you have provided to us in a structured, commonly used and machine-readable format and to transmit it to another controller where legally applicable.
  • Right to object – to object, on grounds relating to your particular situation, to processing based on legitimate interests, and to object at any time to processing for direct marketing purposes.
  • Right to withdraw consent – where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at: info@buck-tool.com. We may need to verify your identity to protect your data from unauthorised access.

You also have the right to lodge a complaint with your local data protection authority in the EU if you believe that our processing of your personal data breaches applicable data protection laws.

11. Third-Party Websites

Our website and online shop may contain links to third-party websites, services or platforms. We are not responsible for the privacy practices or content of those third parties. When you visit such sites, their own privacy policies apply, and we recommend that you read them carefully.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our processing activities, legal requirements or technical developments. The updated version will be published on our website with the date of the latest revision.

Please review this Policy periodically to stay informed about how we protect your data.

13. How to Contact Us

If you have any questions, comments or requests regarding this Privacy Policy or our handling of personal data, you can contact us at:

E-mail: info@buck-tool.com
Postal address: No. 15-1 Sichan Road, Wendeng Economic Development Zone, Weihai City, Shandong Province, China

This Privacy Policy was last updated on 01. December 2025.